Bill Benjamin

Bill Benjamin

Leading Authority on Sales, Performance & Leadership

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Bill Benjamin is the CEO of the Institute for Health & Human Potential, contributing to its status as a world leader in the exciting fields of Leadership, Performance and Emotional Intelligence (EI). Bill is a seasoned business executive with over 20 years of experience and is responsible for the sales, marketing, operations, and financial and business development areas of IHHP.

Prior to joining IHHP, Bill was Vice President of a computer software firm, leading the sales, consulting, and marketing divisions. Under his leadership, the company grew from $2 million dollars in sales and a number ten ranking in their industry, to over $60 million dollars in sales and the number one ranking.

Bill understands the barriers preventing leaders from growing profits and nurturing a healthy corporate culture. Bill struggled early in his career as a leader. He applied the same EQ techniques he teaches, enabling him to engage his team members - ultimately growing a computer software business from number ten in their industry to number one.

Bill is also a highly acclaimed and award-winning professional speaker. His passion and enthusiasm for EI and its impact on leadership development, combined with his talent as a motivational keynote speaker, leave audiences inspired and wanting to hear more. Bill has delivered leadership programs to diverse groups that include the U.S. Army, NASA, Intel, Goldman Sachs and Surgeons.

Bill has a degree in Mathematics with a major in Computer Science from the University of Waterloo in Canada. In addition to using his background in sales to motivate and inspire audiences, Bill leverages his Mathematics degree and technical background to take a scientific approach to helping leaders understand how to increase leadership and performance.

What audiences like about Bill is how genuine he is on stage, and his passion and enthusiasm for becoming a better leader.

His programs include:

High Performance Sales: What Makes a Successful Sales Person?

It's not their IQ, education or even product knowledge. They need to have a certain amount of these, but what sets the high performers apart from the average is their ability to deal with setbacks and connect with clients. The Keynote provides individuals with the following learning opportunities:

Bring it On! What it takes to get back in the game and sustain performance 

2009 was a tough year – was your sales team as resilient through the downturn as you hoped? In 2010 and beyond, you want a team that says: "Bring it on – I'm ready to get back in the game and make it a great year!"Bill Benjamin can help make that happen. With his trademark energy, inspiration, and a clear, practical approach– including greatHandson tools and techniques – Bill will show your team how to increase their sales performance. This program will motivate your sales people to get back in the game (and back on the phones) after a difficult year.

The program is based on a key principal of human performance: under intense pressure, uncertainty and fatigue, individuals think and behave very differently than in the absence of pressure and fatigue. This program will help your sales personnel:

Sales Performer Program

This program first helps individuals understand traps they fall into that can derail their motivation and performance. Sales people can become overwhelmed by the current market’s stress and turbulence: add their customers’ anxiety to the mix and they must learn how to properly manage this. Otherwise, the emotions that result from this stress and uncertainty will 'infect' their key relationships and damage their performance.

Incorporating the same techniques that we use with Olympic athletes, your sales people will learn how to get back to the top level of performance. Bring it on!

Sales Leader Program

Sales Leaders deal with the same pressures as their team. If they allow anxiety to infect their sales team, they will derail performance. Great sales leaders not only demonstrate how to respond to turbulent times, they also coach and motivate their sales people to stay focused and do what they know needs to be done during those times.

Our results speak for themselves: a large pharmaceutical company who took this training program saw a 12% increase in sales. During these challenging times, you can’t afford not to provide this critical learning to your sales teams!

The Big Disconnect: Why most (well intentioned) Leaders miss out on engaging the next (well intentioned) Generation

The largest generation of people in history —some 77.5 million people are about to retire. Over the next 5 to 15 years, the workplace will shift to a new generation of leader. Organizations that can’t figure out how to keep and engage this new generation of employee will lose. This powerful keynote will provide a framework to better understand the BIG DISCONNECT that is at the heart of generational tension and show how the tools of Emotional Intelligence (EI) are critical to successfully bridging this gap.

Individuals will learn:

What Really Drives Customer Loyalty? 

"The significant problems we face today cannot be solved at the same level of thinking we were at when we created them." Albert Einstein

To sustain performance during a challenging economy requires a deep understanding of customer loyalty. Research shows that organizations lose and have to replace half their customers in 5 years (according to a recent study by Bain & Co.). Most executives understand the immense cost of losing clients and having to replace them. What's surprising is how few people really understand what drives customer loyalty.

To improve customer loyalty, most companies focus on things like products or service quality, reward programs, self-service applications, and even price. These are important, but they are simply the things you have to do in order to compete. What truly creates great customer loyalty is the relationship and emotional connection those clients have with the individuals they come in contact with at your organization.

According to the Harvard Business School, there are two rules of customer loyalty:

Rule #1: When all else is equal, people will buy from the person they like the most

Rule #2: When all else is unequal, people will buy from the person they like the most

People buy from People! In this program, you will learn what you and your team need to do in order to create the kind of emotional connection with clients that will lead to great customer loyalty.

In this program, participants will learn:

At the end of this program, participants will have learned and practiced skills that will allow them to drive significantly greater customer loyalty. This session draws from cutting-edge research and IHHP's work with Olympic medalists, the U.S. Army, Fortune 500 leaders and high performing teams from around the globe.

All Change is Personal:
Why most change efforts fail and what to do about it

In any economy, and especially in a down economy, leaders and managers face the unenviable task of trying to get their organizations to change. It is not easy. In fact, it is near impossible. Most change efforts fail and do not have the desired effect on the business. They fail not because leaders do not follow the script or the game plan, they fail because organizations and leaders do not understand that all change is personal. This session provides individuals with the following learning opportunities:

Bill also outlines the latest research on change in organizations, gives you insight into understanding the personal nature of change, and what to do about it.

"Excellent presentation! You did a terrific job of applying your topic contextually to mission safety at NASA. I wanted to hear more. Great Program!" - NASA Johnson Space Centre

"This was an insightful and practical session. I was able to connect this directly to my own behaviors. I liked the way you had us practice the strategies rather than just telling us about them so we could internalize the behavior. That way, I'll actually remember it!" - Intel Corporation

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